Basic HTML Version
If you want to contact us:
Customer Care Center:
1-866-408-6131
• Hoosier Healthwise members: press 1
• Healthy Indiana Plan members: press 2
TTY Line:
1-866-408-7188
24/7 NurseLine:
1-866-800-8780
24/7 NurseLine TTY:
1-800-368-4424
Care Management:
1-866-408-6131
Website:
anthem.com
Community Resource Coordinators
Evansville
1-866-461-3586
Indianapolis
1-866-795-5440
Merrillville
1-866-724-6533
The information in this newsletter is meant to educate. It is not meant as
medical advice. Please check with your doctor for any advice about your
health. Your health plan may not cover some types of care. Check your
Member Handbook for details about what benefits your health plan covers
and what it does not cover.
With the exception of
anthem.com
, the websites referred to in this
newsletter are independent entities and not affiliated with Anthem Blue
Cross and Blue Shield.
We can translate this at no cost
.
Call 1-866-408-6131
;
TTY 1-866-408-7188
.
Podemos traducir esta información sin
costo
.
Llame al 1-866-408-6131
;
TTY 1-866-408-7188
.
Copies of any type of member information are made available (at
no cost) upon request for translation, Braille, large print or audio
format
.
Just call the Customer Care Center
.
Anthem Blue Cross and Blue Shield is the trade name of Anthem Insurance
Companies, Inc. Independent licensee of the Blue Cross and Blue Shield
Association.
®
ANTHEM is a registered trademark of Anthem Insurance
Companies, Inc. The Blue Cross and Blue Shield names and symbols are
registered marks of the Blue Cross and Blue Shield Association.
© 2012
WPN28299 INMENABS 08/12
Anytime, day or night, you can find
information on our website. Just go
to
anthem.com
. You can learn:
•
About your benefits for different
services. These could include
primary and specialty care,
hospital, and other services.
•
How to see your primary doctor
and get care.
•
How to learn about providers in
your area.
•
What to do when you are out of
the plan’s service area.
•
How to get information on
emergency care and 911 services.
•
How to access care after normal
office hours.
•
How to voice a complaint or appeal
a decision. This includes your right
to an independent external appeal.
•
About your rights and responsibilities
as a member.
•
About our
Quality Improvement
programs. You can see how we use
this information to review and
help improve the quality of benefits
and services.
•
How to ask for Advance Directives
(Living Wills).
•
About information you can ask for
and get every year, including a new
provider directory.
Need info specific to your policy?
Register on the member website to:
•
Learn about your copays and the
costs you will have to share (if any).
•
View existing claims.
•
Change your primary doctor (if it
applies to your health plan).
•
Order a new member ID card (HIP
members only).
•
Parents/guardians of Hoosier
Healthwise members can now create
an account for their children who are
under 18 years old. An account needs
to be created for each child. Visit
anthem.com/inmedicaid
to register.
Benefit and plan information is just
a click away
•
HIP members can access their
Power account information.
•
Members can link to the online
health survey and earn a gift card
for completing it.
You can check your Member Handbook
to learn about the benefits and services
covered under your plan. It also has
any benefits that are not covered or are
limited. These include benefits that
may not be covered if you get services
outside your plan’s service area.
If you need a copy of the
information on the web or in
your Member Handbook, call
us at
1-866-408-6131
.
How to get a
paper copy of
our latest notices
If you want a paper copy of the
updates in this newsletter or the
latest Member Handbook, call us
at
1-866-408-6131
. If you have
hearing or speech loss, call the
TTY line at
1-866-408-7188
.